16 July 2025

At KSMH Training, we take your privacy seriously. This Privacy Notice explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU GDPR.

1. Who We Are

KSMH Training is a provider of mental health training courses. The website is operated by KS  Mental Health Training, the data controller responsible for the personal data collected via this site.

Contact details for the data controller:
KS Mental Health Training
Registered address
Email:Info@ksmhtraining.co.uk
 

2. Our Commitment to GDPR Compliance

We process all personal data in line with the principles of the GDPR:

• Lawfulness, fairness, and transparency
• Purpose limitation
• Data minimisation
• Accuracy
• Storage limitation
• Integrity and confidentiality
• Accountability
• We only collect and process personal data where we have a lawful basis and a clear, specific purpose.

3. What Personal Data We Collect

When you book a training course or contact us, we may collect:

• Full Name
• Email Address
• Phone Number
• Job Title and Organisation (if applicable)
• Billing Address
• Special Requirements (e.g., accessibility or dietary needs)
• Payment Information (processed securely via third-party providers)
• IP Address and browser data 

4. Lawful Basis for Processing

We collect and use your data under one or more of the following lawful bases:

• Contract: To fulfill your booking and deliver training services.
• Legitimate Interests: To maintain records, improve services, and ensure course delivery.
• Consent: For optional communications such as marketing emails.
• Legal Obligation: For financial, tax, and regulatory compliance.

5. How We Use Your Data

We use your personal data to:

• Process and confirm your course booking
• Communicate course details (e.g. dates, access instructions)
• Provide support or respond to inquiries
• Issue certificates of attendance or completion
• Maintain financial and legal records
• Send relevant updates or offers (with your consent)

6. Who We Share Your Data With

• We may share your information with:
• Payment processors (e.g., Stripe, PayPal)
• Course facilitators and trainers (only relevant details)
• IT and email service providers
• Regulatory bodies (if legally required)
• All third parties are required to comply with applicable data protection laws and sign appropriate data processing agreements.

7. International Transfers

If we transfer personal data outside the UK or European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or transfers to countries with an adequacy decision.

8. Data Retention

• We only retain personal data for as long as necessary for the purposes we collected it. Typically:
• Booking and course information: 6 years
• Email marketing (with consent): Until consent is withdrawn
• We regularly review our data retention practices.

9. Your Rights Under GDPR

You have the following rights:

• Access – to your personal data
• Rectification – to correct inaccuracies
• Erasure – to have your data deleted (“right to be forgotten”)
• Restriction – to limit processing in certain cases
• Objection – to certain types of processing
• Portability – to obtain and reuse your data
• Withdraw Consent – where processing is based on consent
• Complain – to the relevant supervisory authority
• UK: You can complain to the Information Commissioner’s Office (ICO): www.ico.org.uk
  EU: Contact your local Data Protection Authority.
• To exercise your rights, please contact us at Info@ksmhtraining.co.uk.

10. Security

We use appropriate technical and organisational measures to secure your personal data, including encrypted storage, secure servers, and limited access protocols.

11. Changes to This Privacy Notice

We may update this notice from time to time. Any changes will be posted on our website, with the "Effective Date" updated accordingly.

12. Contact Us

If you have any questions about this notice or your data, please contact:

Data Protection Lead
KSMH Training
Info@ksmhtraining.co.uk